Frequently Asked Financial Aid Questions
Disbursement FAQs
Please check your RiverMail and Workday inboxes (accessible through ) regularly for notifications about Financial Aid disbursements.
Contact Us
Enrollment and Student Services Centers are open on each of the five 91自拍 campuses Monday through Thursday from 8:00 a.m. to 6:30 p.m. and on Fridays from 8:00 a.m. to 5:00 p.m.
You can also call the 91自拍 Call Center at 772-462-4772 or toll-free at 1-866-792-4772, Monday through Thursday from 8:00 a.m. to 6:30 p.m. and on Fridays from 8:00 a.m. to 5:00 p.m.
Due to FERPA, questions about student accounts cannot be answered on social media.
Additional Support Areas
| Financial Aid Details about your financial aid or student account |
772-462-7450 |
| Cashier's Office Questions about refunds, checks and direct deposits |
772-462-7330 |
| Accounts Receivable Tuition payment plans |
772-462-7184 |
| Foundation Scholarships |
772-462-4786 |
We anticipate that the majority of financial aid checks will be mailed and direct deposits made within 4 to 6 weeks from the first day of classes. Direct deposits can take three to five business days. Disbursements will continue until commitments are fulfilled.
If you have Express classes or classes that started later in the semester, your disbursement may be delayed and you may not receive part of your disbursement until after the drop with refund date for those classes. We will work to disburse those as soon as possible.
Disbursement means your awards are officially applied to your charges. Any remaining funds will be refunded in the payment election you have selected (check or direct deposit) after tuition, fees and books (if you used the bookstore authorization) have been paid. If you want to set up direct deposit, then login to your MyPioneerPortal, click on Finances, and select Set Up Payment Elections. Attendance must be verified for all classes before your disbursement can take place.
In order to receive loan disbursements you must be in 6 compliant credits (meaning 6 credits that count towards your eligible financial aid program).Disbursement dates are no longer available in Workday. The majority of checks and direct deposits will be sent within 4 to 6 weeks from the first day of classes and continue until all commitments are fulfilled.
You can elect to receive your disbursement by direct deposit, which is often quicker than receiving a check via postal mail. Electing direct deposit does not place you at the front of the line, however. It simply saves a few days, though it can take up to five business days for some banks to process direct deposits.
To elect direct deposit:
- Log into MyPioneerPortal.
- Enter Workday Student.
- Click the 鈥淔inances鈥� worklet.
- Click 鈥淪et up Payment Elections鈥� on the far right side of the screen.
- Click 鈥淎dd鈥�.
- Enter your account information and click 鈥淥k鈥�.
You can also watch the 鈥淎dd Payment Elections鈥� video tutorial.
If you are a first time borrower, you cannot receive your disbursement for at least 30 days from the 1st day of classes. If you have a late starting class, this will delay your disbursement and you won't be disbursed for that class until after it has started.
This will depend on if your disbursement was already processed. You can check your account to see if your disbursement has already gone through before making the change.
Frequently Asked Questions
91自拍 River State 91自拍 students who have recently graduated, or are nearing graduation, and who will be continuing their education either in the 91自拍 Baccalaureate programs or at another university, are encouraged to apply for transfer scholarships.
If you are applying through FAFSA on the web, it will take approximately two to three weeks.
Check your financial aid status online to find out what documents are needed. If you have been chosen by the Department of Education for verification, you will be required to submit to 91自拍 a signed copy of your prior year tax return transcript and all W2 information, as well as those of your parents if you are a dependent student. (This is not required if you linked to the IRS and did not change any information.)
The Financial Aid Office conducts several financial aid workshops throughout the year to assist with completing the FAFSA application. You can also stop by Enrollment and Student Services during open hours for assistance.
The Financial Aid Office has established Priority Dates鈥攖ypically six to eight weeks before classes start. In order to give you timely service (before classes begin), your file must be made COMPLETE by the published priority date prior to the semester for which you are applying for financial aid. Your file will be processed before classes begin.
Students are notified of their eligibility via RiverMail (91自拍 email). The awards will be based on the enrollment status reported by you. If you are not eligible, you will receive an email informing you of your ineligibility for loans.
Students must enroll full-time in order to receive the maximum award amounts. Full-time is defined as at least 12 semester hours for all terms (including summer sessions). Certain award programs, such as the Pell Grant may pro-rate awards to correspond to a student's enrollment status (i.e. half-time students receive half of the full-time award.) Students must have at least half-time status (6 credits or 225 clock hours) to receive a student loan.
If changes in your family occur such as unemployment, divorce or the death of a parent, you should contact the Financial Aid Office. A financial aid advisor will determine if your situation warrants a recalculation of your information and what forms and/or information you must provide in order to determine any changes in your financial aid eligibility.
You may be eligible. Contact the Veterans Services Office, located within the Financial Aid Office. Students may also wish to contact the Veterans Administration Office directly at 1-800-827-1000 to see if they qualify for benefits, or refer to the Veterans Services web page for information.
